Rental FAQs

You Have Questions | We Have Answers

Frequently Asked Questions from Renters

What is included in your fully furnished rentals? Is there anything I need to bring from home?

All our furnished rentals come completely furnished and move in ready. You will have access to the entire property and be able to use all items in the rental during your stay. The kitchen is stocked with dishware, cookware, utensils, and everything else needed to cook basic meals. In addition to the major appliances, you’ll also find a blender, toaster, and coffee maker. Each bed comes made with fresh linens, along with extra sheets for laundry day. The bathroom(s) will have bath towels, hand towels, and wash cloths, along with a couple extra towels in each bedroom closet. We also provide you with a small supply of dish/hand/laundry soap, paper towels, and toilet paper, to get you started. We suggest stocking up on these essentials after moving in.

Is parking included in my rental? Can I rent additional parking spaces?

Most rentals will include at least one assigned parking space in the building’s secured access garage. This means that you will be able to park your vehicle within the community and take an elevator directly from the parking garage to your rental’s floor. Some of our rentals may come with a second assigned parking space. But if not already assigned to the rental, we are unable to rent additional spaces. Please note that parking garages downtown can only accommodate standard sized vehicles. Oversized SUVs or lifted pick-up trucks may not fit wholly within the assigned parking space and will not be permitted to park in the garage.

What day and time can I move in and move out?

Standard move in time is from 3PM-5PM weekdays Monday through Friday. Please come by our office to meet with us and pick up your rental keys. We are centrally located in the downtown area, close to all the buildings where we manage properties. Early, late, and weekend move-ins are possible depending on availability but must be requested and arranged for in advance. Move out time is by 11AM on your departure date, and all keys will need to be returned to our office to officially move out.

What happens if something breaks or needs attention during my stay?

Should any maintenance concerns come up during your stay, such as a slow draining sink or an appliance issue, please call our office and we will schedule a repair appointment. We have a pool of trusted vendors that can handle a variety of maintenance issues. Should any emergency occur outside of our normal business hours, such as a water leak, we have an after-hours emergency line that will immediately put you in contact with an office associate.

Are utilities included in your furnished rentals?

All utilities are included in the rental rate, including water, trash, gas, electric (up to an allotted monthly amount), highspeed WiFi, and cable or a streaming TV service.

Am I able to use the building amenities during my stay?

All the building amenities are available for use during your stay, and our office will provide the proper keys or fobs for access. The only exception is if building management has closed a specific amenity to the entire community, when repairs or improvements are needed. Our office makes no guarantees to the use or availability of a building’s amenities at any time.

Do you work with government contractors?

Stay San Diego frequently works with government contractors and is fully equipped to handle the unique TDY travel requirements.

Can I bring my pet?

Stay San Diego has many pet-friendly rentals to offer, so feel free to bring along your furry companion! Please note that we are bound by the rules and regulations of each specific building, so there may be limits on the type of pet and/or number of pets allowed for that community. We also require a pet cleaning deposit for each pet.

How do I check availability? How do I secure a rental?

For the most accurate list of our availability, it is best to contact our office directly. We frequently see last-minute cancellations, extensions, and are continually adding new rentals to our inventory. With so many potential inventory changes, our availability can change rapidly from one day to the next. It is for this reason that we require all potential tenants to book directly through our office. After a quick and easy screening process, we will forward all the necessary rental documents to you electronically.